|
At Oversight Services, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. This list is updated often for your convenience. If you do not find an answer to your question here, please contact us at info@oversightservices.com.
CUSTOMER SERVICE
Q: How can I access my network and/or security dashboard? (We will be unveiling our Total Portal shortly)
A: You can log into your dashboard(s) with your username and password via a web browser.
SALES
Q: My company only has 5 computers, can you still support us?
A: Absolutely, we specialize in small and medium sized businesses. Contact a sales representative and we’ll show you how you can benefit from our services
Q: I already have an IT staff, what can you offer us?
A: We offer many services and products that can help your company increase it’s efficiency. Please contact our sales department and we can discuss what tools will benefit your enterprise.
Q: My company has 500+ systems, will you be able to support our systems?
A: Larger environments are handled with great efficiency. Our datacenter is staffed with over 550 technicians.
SUPPORT
Q: How do I reach a member of your technical support staff?
A: At Oversight we try to make sure your technology runs so smoothly that you should rarely (if ever) need to devote any of your time to contact our support staff. But, in the event that they are needed, our staff is available 24 hours a day 365 days a year. Contact Oversight Support.
Q: What software do you support?
A: We’re adding new support often but right now we support; Windows NT, Windows 2000 Professional, Windows XP, Microsoft Office 97/2000/XP/2003, Adobe Acrobat, Visio, Front Page (98+), Publisher (2k+), Media Player, NetMeeting, Quickbooks, Internet Explorer, Netscape, MS Works, PcAnywhere, Winfax Pro, Winzip, Antivirus programs, ACT!, CD Burning Products, WinFax Pro, Citrix Client, Eudora, Cisco VPN Client, Corel Gallery, Palm Software, PrintMaster Publishing Suite, WordPerfect, Norton Ghost, Adobe Premier, Fax Maker Pro, Adobe Photoshop
BILLING
Q: Can I pay with my credit card.
A: Yes, to make it easier for our clients we support many different payment types; including credit card, company check, and even Pay Pal.
Q: Can I pay annually?
A: We help our clients by providing as much flexibility as possible. We accept monthly, quarterly, and annual payments. There’s even discounts for certain payment programs.
Enterprise Management Services
Q: What can your Enterprise Management Service do for me?
A: Utilizing new management technologies, Oversight can act as the eyes, ears, and hands for all your technological needs. Monitoring of your servers, constant maintenance of all your desktops and network devices, and much more.
Enterprise Security Management
Q: What can your Enterprise Security Management do for me?
A: Utilizing new technologies and automatic update systems, Oversight can act as a full IT security team for your company’s protection. Oversight can take complete management and administration of your security position by utilizing 5 different interlocking services. Each service is monitored 24/7/365 and updated as soon as new solutions are created by industry professionals.
Disaster Recovery and Planning
Q: My company is a law firm/medical office, can your backups help us with legal proceedings?
A: Oversight offers full design, implementation, monitoring, and management of back-up and disaster recovery solutions. We will soon offer a solution that will allow your backups to be used as evidence in any court of law.
MISCELLANEOUS
Q: How big is your company?
A: Our hosted datacenter is staffed with over 100 technicians with another 30+ technical support specialists, and several onsite engineers. Six sales and administration personnel make up the rest of our company.
|
